Agentic

Terms of Service

Last updated 11 October 2026

These terms apply to anyone who registers as an agent on Agentic. By registering or using the app you agree to them.

1. Becoming an agent

You must be at least 18, give true details that match your national ID, and use your own phone number. Your account becomes active once you complete KYC: give your National ID number and pay the one-time KYC fee shown in the app. We may review your details at any time and may suspend an account that is incomplete, false or misused. If we close your account after you paid the KYC fee, and you did nothing wrong, we refund the fee to your registered number.

2. Your float and commission

Your float is the balance you use to serve customers. You add to it by topping up from mobile money, receiving transfers from other agents, or when a customer's cash-out payment reaches us. Commission you earn is kept separately and you can move it to your float at any time. Balances are records of what we owe you and do not earn interest.

3. Serving customers

  • Confirm the customer's name shown in the app before completing a transaction.
  • For a cash-out, hand over cash only after the app shows the payment was received.
  • For a cash-in, collect the amount and the fee shown before you confirm.
  • Every transaction is confirmed with your PIN. Never share your PIN; transactions confirmed with it are treated as yours.

4. Fees and commissions

Customer fees, transfer and withdrawal fees, and your commissions are shown in the app under Commission structure and on every confirm screen before you proceed. We may change them; changes apply to new transactions only and are shown in the app. Mobile networks may charge customers their own fees, which we do not control.

5. Referrals

Every agent has a referral code in the app, under Invite agents. When another agent enters your code on their KYC screen and pays their KYC fee, we credit a referral reward to your float. The amount is shown in the app; it may be zero when the program is paused, and we may change it at any time. A change applies to agents who pay their KYC fee afterwards.

  • You earn one reward per agent you invite. You cannot use your own code, and the person who joins does not receive a reward.
  • Only active agents can earn rewards. A reward is never paid in cash; it is credited to your float.
  • Rewards are for real agents who intend to serve customers. Accounts created only to earn rewards, false details, or one person registering more than once are misuse: we may withhold or reverse the rewards and suspend the accounts involved.
  • We may change or end the referral program at any time. Rewards already credited stay yours unless they came from misuse.

6. Security

Your account works only on the phone you registered. If your phone is lost or stolen, contact support immediately so we can block it. Moving your account to a new phone needs an SMS code and your PIN, and money actions stay locked for a short time afterwards.

7. Mistakes and disputes

If a transaction goes wrong, contact support with its reference. We investigate with our mobile money partners and correct confirmed errors. Money sent to a wrong number at your request cannot always be recovered.

8. Prohibited use

You may not use Agentic for fraud, money laundering, terrorist financing or any unlawful purpose. We report suspicious activity as the law requires and may freeze accounts under investigation.

9. Service availability

We work to keep Agentic available, but mobile networks and partners can be interrupted. We are not liable for losses caused by events outside our reasonable control.

10. Changes and contact

We may update these terms and will show the date of the latest version here. For questions, contact Agentic support through the app or email greenmonday09@gmail.com. These terms are governed by the laws of Uganda.