Help
Answers to the questions agents ask most. Can't find yours? Contact us below.
Which networks does Agentic work with?
MTN Mobile Money and Airtel Money. One Agentic float serves customers on both networks.
I didn't receive the SMS code
Check that you entered your number correctly and wait a minute before asking for a new code. If it still does not arrive, contact us with your phone number.
A transaction says it's pending
The mobile network hasn't confirmed it yet. Agentic keeps checking and updates the receipt automatically, usually within a minute. For a cash-out, don't hand over cash until the app shows the payment was received.
I forgot my PIN, or my account is locked
After too many wrong PINs the account locks for a while to protect your float. If you have forgotten your PIN, contact us from your registered number.
I have a new phone
Sign in on the new phone with your number and the SMS code. For your safety, a new phone waits a short time before it can move money, and the old phone is signed out.
My phone was lost or stolen
Contact us straight away so we can cut off that phone. Nobody can move money without your PIN, but we can block the phone completely.
How do I get my money out?
Use Withdraw float in the app to send float back to your own mobile money. Commission can be moved into your float first.
Contact us
Email greenmonday09@gmail.com. Include your registered phone number and, for a transaction, the reference on its receipt (it starts with AGT_).
Never share your PIN or SMS codes with anyone, including Agentic staff. We will never ask for them.