Privacy Policy

Last updated 27 September 2026

Agentic is a service for mobile money agents in Uganda. This policy explains what personal data we collect when you use the Agentic app or website, why we collect it, and your rights under the Data Protection and Privacy Act, 2019.

What we collect

Agent details: your full name, National Identification Number (NIN), date of birth, phone number, business name, district and shop location. We collect these when you register so we can verify your identity and meet anti-money-laundering obligations.
Device details: a security key created on your phone, the phone's name and platform. We use these to make sure only your phone can move money from your account.
Transaction records: amounts, fees, commissions, times, references and the phone numbers of customers you serve, including the name registered on a customer's mobile money account, which we look up so you can confirm who you are serving.
Security records: sign-ins, PIN attempts, IP addresses and actions taken on your account, kept to protect you and to investigate problems.

How we use it

To register, verify and activate your agent account.
To carry out deposits, withdrawals and float transfers through our licensed mobile money partners, which connect Agentic to MTN and Airtel.
To calculate fees and commissions and show you reports.
To send you one-time codes and account notices by SMS.
To prevent fraud, meet legal and regulatory requirements, and resolve disputes.

We do not sell your personal data or use it for advertising.

Who we share it with

Our mobile money partners, only as needed to complete a transaction.
Our SMS provider, to deliver codes and notices.
Authorities, when the law requires it.

How we protect it

Your NIN and other identity details are encrypted when stored. Every transaction must be confirmed with your PIN and signed by your registered phone. Staff access is limited to what their role needs, and every view of identity details is logged.

How long we keep it

We keep account and transaction records for as long as your account is open and afterwards for the period financial regulations require (at least ten years for transaction records). Security logs are kept for as long as they are needed to protect accounts.

Your rights

You can ask to see the personal data we hold about you, ask us to correct it, or object to how we use it. Some details, such as your name and NIN, can only be changed after we verify new documents. To make a request, contact us using the details below.

Contact

For privacy questions or requests, contact Agentic support through the app, or email greenmonday09@gmail.com.